Galia Lahav Uma Dress Update #2

Soooooo - for those that have been invested. My wedding is in exactly TWO WEEKS and yours truly doesn't have her dress in yet. Last I heard on Wednesday was that it had shipped, but wasn't in the country. Talk about a nail biter -- I know I have the sample dress to fall back on, but how should I approach this from a customer service perspective? I feel like I have not had a luxurious experience. It's been the complete opposite, and I feel like they need to do something to make up for it? Would you be asking for a discount? How would you be going about this (besides raising hell, which I truthfully haven't done).