Pearson VUE screwed me

Went through the whole exam process, and this is not my first time taking an azure certification test, but was disqualified during my second question. Showed my whole testing space, everything and was not given a reason of why I was disqualified until today when I finally got an answer.

It was because I had wireless headphones? I said I used headphones last time or no one told me I can't. He then said oh no you can't use headphones at all. Then I went through every testing procedure they have and the Microsoft rules and no where does it say you can't have headphones. And even if I couldn't, why wouldn't they just tell me before I started the test? Not on the second question.

Now I cannot get a refund because they changed my test status to EXPIRED. Making it appear like I didn't show up. Out $164 now.

Has anyone else had this experience?