Companies similar to Life Alert?

Hello all! Mods, I hope posts like this are allowed, I’m new to the group.

I am not technically caring for my parent, but helping my Mom care for my Grandma, her Mom. They both I’ve in Colorado and I live in Texas, so I’m limited with what I can do. But I do as much as I can from where I am.

Right now, I am working on researching companies like Life Alert. My grandma is still living independently. My Mom does her grocery shopping and cleans for her but my grandma is still able to cook for herself and do her own laundry, bathes independently, etc. However, on Monday night, she fell while trying to get to her shower chair. She laid next to the tub/shower from 11:00 pm until my Mom found her at 8:00 am the next morning. She was admitted to the hospital overnight for dehydration and observation but otherwise was not injured (thank God!).

She previously had Life Alert but my Mom wasn’t happy with the service. My grandma did not wear the bracelet and when they would do the test calls she wouldn’t answer the phone because she didn’t know who was calling so the paramedics would have to be called. My Mom just said she wasn’t very happy with the company, there may be more to it that she didn’t share with me, I’m not sure. Regardless, I’m looking for recommendations for companies who provide a similar monitoring service.

I greatly appreciate any recommendations! And after reading through some of your stories, I realize we are very blessed in our situation. Hugs to you all who are struggling!